Last updated: 8 September 2026

This Privacy Policy explains how MedievalThread collects, uses and protects personal information when you visit medievalthread.com, contact us or place an order.

Information we collect

  • Contact and order information, including your name, email address, telephone number, billing address and delivery address.
  • Order and payment information. Payment-card details are processed by the payment provider selected at checkout; we do not store complete card numbers.
  • Account information, messages, product reviews and other information you choose to provide.
  • Technical information such as IP address, browser type, device information, pages viewed and cookie data.

How we use information

We use personal information to process and deliver orders, provide customer support, maintain accounts, prevent fraud, improve the website, comply with legal obligations and send marketing only where permitted or requested.

Who receives information

We may share the information necessary to provide your order with payment processors, delivery carriers, hosting and website providers, analytics providers, professional advisers and public authorities where required by law. These providers receive only the information needed for their role.

Cookies

We use essential cookies for functions such as the basket, checkout, security and account login. With your consent where required, we may also use analytics or marketing cookies. See our Cookie Policy for more information.

Retention and security

We retain information only for as long as reasonably necessary for orders, support, accounting, fraud prevention and legal obligations. We use reasonable technical and organisational safeguards, although no internet transmission or storage method is completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction or a copy of your personal information, or to object to certain uses. You may unsubscribe from marketing at any time. We may need to verify a request and may retain information where the law requires it.

Contact

For privacy questions or requests, email support@medievalthread.com.